Support

Need help with Phone AI? We're a small team and we read every message.

Contact us

Email: app+PhoneAI [at] brutusai [dot] com

(The address is written with brackets to keep spam bots from harvesting it. Replace [at] with @ and [dot] with . when you compose your message. Please keep the +PhoneAI portion of the address — it is part of the real recipient and routes your message to the Phone AI inbox.)

We aim to respond within two business days. If you don't see a reply, please check your spam folder before sending a follow-up — replies from brutusai.com are sometimes flagged.

For the fastest answer: contact us from inside the app

While the email above is the canonical contact, the fastest and most useful way to reach support is from the in-app Support screen.

When you contact us through the app, Phone AI automatically attaches the diagnostic information we need to actually fix your problem, including:

• Your account ID and the assigned phone number
• Your device model, OS version, and app build number
• Subscription status (active plan, last renewal, last error)
• Recent error logs and crash IDs from your session
• Whether call forwarding is currently active and what the worker last reported

Without this context, most "my call didn't work" or "I was charged but my number is missing" reports are unactionable, and we'll just have to email back and ask you to send us this exact information manually. The in-app form skips that round trip and lets us start debugging immediately.

How to reach in-app support

1. Open Phone AI on your iPhone, iPad, or Mac.
2. Tap Settings (the gear tab at the bottom right).
3. Scroll to Support and tap Contact Support.
4. Describe the issue in your own words and send.

You'll get a confirmation in the app, and we typically respond within one business day.

What to include when emailing

If you do email us directly, please include as much of the following as you can so we can help you faster:

• The Apple ID email you used to sign in
• Your assigned Phone AI phone number, if you have one
• A short description of what you tried and what happened
• Screenshots, if relevant
• Your device model, iOS or macOS version, and Phone AI app version (visible in Settings > About inside the app)

What support cannot do

We want to be upfront about a few requests that are outside what we can help with:

• We cannot reverse Apple's in-app purchase charges. All payments are processed by Apple. Refund requests must go through Apple's own refund process at reportaproblem.apple.com.
• We cannot port your existing phone number to or from Phone AI. The number we assign to your account is a number we provision for you to use with Phone AI; it cannot be transferred out and existing numbers cannot be transferred in.
• We cannot listen to or review the content of calls beyond what's already visible to you. Call audio is processed to produce summaries and transcripts that appear in your inbox; we do not have a separate copy of "what the caller said" outside that pipeline.

Privacy

Anything you send to support is treated under our Privacy Policy. Diagnostic data attached by the in-app form is used only to investigate your issue and is deleted from our support systems once the ticket is closed.