Help
Support
Have a question or need help with Phone AI? Email us directly — we read and reply to every message.
Contact our support team
Email us anytime
We’re a small team and we read every message. We typically reply within one business day, and within two business days at the latest.
Contact us
The best way to reach the Phone AI team is by email:
We’re a small team and we read every message. We aim to reply within one business day, and within two business days at the latest. If you don’t see a reply, please check your spam folder before sending a follow-up — replies from brutusai.com are occasionally filtered.
Please keep the +PhoneAI part of the address when you write to us; it routes your message to the right inbox.
For the fastest answer: contact us from inside the app
Email always reaches us, but the fastest and most useful way to get help is from the in-app Support screen.
When you contact us through the app, Phone AI automatically attaches the diagnostic information we need to actually fix your problem, including:
- Your account ID and the assigned phone number
- Your device model, OS version, and app build number
- Subscription status (active plan, last renewal, last error)
- Recent error logs and crash IDs from your session
- Whether call forwarding is currently active and what the worker last reported
Without this context, most "my call didn't work" or "I was charged but my number is missing" reports are hard to act on, and we'll have to email back asking you to send this exact information manually. The in-app form skips that round trip and lets us start debugging immediately.
How to reach in-app support
- Open Phone AI on your iPhone, iPad, or Mac.
- Tap Settings (the gear tab at the bottom right).
- Scroll to Support and tap Contact Support.
- Describe the issue in your own words and send.
You'll get a confirmation in the app, and we typically respond within one business day.
What to include when emailing
If you email us directly, please include as much of the following as you can so we can help you faster:
- The Apple ID email you used to sign in
- Your assigned Phone AI phone number, if you have one
- A short description of what you tried and what happened
- Screenshots, if relevant
- Your device model, iOS or macOS version, and Phone AI app version (visible in Settings → About inside the app)
What support cannot do
We want to be upfront about a few requests that are outside what we can help with:
- We cannot reverse Apple's in-app purchase charges. All payments are processed by Apple. Refund requests must go through Apple's own refund process at reportaproblem.apple.com.
- We cannot port your existing phone number to or from Phone AI. The number we assign to your account is one we provision for you to use with Phone AI; it cannot be transferred out, and existing numbers cannot be transferred in.
- We cannot listen to or review the content of calls beyond what's already visible to you. Call audio is processed to produce the summaries and transcripts that appear in your inbox; we do not keep a separate copy of "what the caller said" outside that pipeline.
Privacy
Anything you send to support is treated under our Privacy Policy. Diagnostic data attached by the in-app form is used only to investigate your issue and is deleted from our support systems once the ticket is closed.